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How iq15 Handles Your Personal Information

Your privacy matters to us. This policy explains what data we collect when you use iq15, how we use it, and what rights you have — with access depending on your local law and eligible regions.

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iq15 How iq15 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Email Support Send your data request or privacy question to our support address. We aim to respond within a few business days and will confirm receipt promptly.
Live Chat Open the chat widget inside your iq15 account for real-time help. Our team can guide you through data access or deletion requests step by step.
Account Settings Some data preferences — like communication opt-outs and cookie choices — can be managed directly inside your account settings without contacting support.
DATA HANDLING STANDARDS

How We Protect and Manage Your Data

Account Security

Your account is protected with OTP verification on login. We use SSL encryption across all pages, so data moving between your device and our servers stays private.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can block non-essential cookies in your browser without losing account access.

Data Retention

Transaction records tied to bKash, Nagad, or Rocket payments are retained as required by applicable financial regulations. Session and device logs are cleared on a shorter rolling schedule.

Requesting Changes

To access, correct, or request deletion of your personal data, contact support via live chat or email. We will verify your identity before processing any change to your account data.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. Device and session data are also logged automatically when you access your account.

We share only what is necessary. Payment processors like bKash, Nagad, and Rocket receive transaction data to complete your deposit or withdrawal. We do not sell your data to advertisers or unrelated third parties.

Transaction records are kept for as long as applicable financial regulations in your region require. Session logs and device data are held for a shorter period and cleared on a rolling schedule.

Contact us via live chat inside your account or by email. We will verify your identity first, then process your access or deletion request. Availability depends on your local law and eligible region.

Yes. Non-essential cookies can be blocked through your browser settings at any time. Blocking them does not affect your ability to log in or use your account wallet.

Contact support immediately through live chat. Change your password and check your recent login history in account settings. We will investigate and secure your account as a priority.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.