Reference

What You Agree to When You Use iq15

These terms set out the rules between you and iq15 when you open an account, make deposits via bKash, Nagad, or Rocket, and access the lobby. Access depends on your local law and eligible regions — read these terms before you start.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredTerms updated when needed
iq15 What You Agree to When You Use iq15
TERMS CONTACT

Reach Us About These Terms

If any clause is unclear or you want to raise a concern about how these terms apply to your account, our support team handles terms-related queries directly. Reach out through any of the channels below and reference your account ID.

Live Chat Open the chat window from your account dashboard. A support agent will respond and can escalate terms queries to the right team.
Email Support Send your query to our support address with your account ID in the subject line. We aim to respond to terms-related emails within one business day.
Help Centre Our help centre covers common terms questions — account eligibility, payment rules, and what to do if your account is restricted.
HOW WE OPERATE

How iq15 Handles Your Account and Data

We keep your account data only as long as it is needed for the purposes described in these terms, or as required by applicable law. Here is how we approach the key areas that matter to you.

Account Security

Your account is protected with OTP verification on login. If you suspect unauthorised access, contact support immediately and we will freeze the account while we investigate.

Payment Verification

Withdrawals to bKash, Nagad, or Rocket are verified against the wallet number registered to your account. Mismatched details will delay processing until confirmed.

Data Retention

We retain transaction records and account activity logs for the period required under applicable regulations. You can request a summary of your data by contacting support.

Requesting Changes

To update your registered bKash, Nagad, or Rocket number, submit a request through live chat with your account ID and the new wallet details for verification.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice.

These terms apply to anyone who opens an account on iq15. Access and eligibility depend on your local law and the region you are in — we do not override local regulations.

We will notify you before material changes take effect, using your registered contact details. Continuing to use your account after that notice counts as acceptance of the updated terms.

Breaches such as operating multiple accounts or sharing login credentials may result in account suspension. We will contact you before taking action where the situation allows.

Contact support via live chat or email with your account ID and a closure request. Any pending withdrawals to bKash, Nagad, or Rocket will be processed before the account is closed.

Submit a data request through our support channels with your account ID. We will provide a summary of the transaction and activity records held against your account.

The governing law depends on your eligible region. Where local law conflicts with any part of these terms, local law takes precedence for you and the remaining terms stay in force.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.